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“The Pharma Industry is Paper-Heavy – But IPW Eases the Administrative Burden.”

Rikke Spangsberg Jørgensen, QA Specialist

ZPD

As a pharmaceutical company, we have many manual and time-consuming processes. Now, a significant portion has been automated in IPW, leading to simpler and more transparent workflows.

While the extraction process itself is complex—extracting chondroitin sulfate from animal cartilage—the documentation is, if possible, even more complicated. The pharmaceutical industry operates under strict regulations to ensure compliance with cGMP, and all processes must be documented and approved to meet regulatory requirements from the Danish Medicines Agency, the Danish Veterinary and Food Administration, and general customer requirements.

Complete Validation of IPW – and Custom System Configuration

This is why it takes us longer than other industries to implement an electronic quality management system. Before getting started, we conducted an audit of IPW’s system validation. When developing forms, we must carry out risk assessments, a User Requirement Specification, a validation protocol, and a validation report. Even for updates, the system needs to be revalidated, and we must document how we test them.

With digital document management in IPW, documents are now easily accessible, simple to revise, and can be versioned and tracked. The forms provide an overview of deadlines and responsible parties. The system logs everything, ensures read-and-understood confirmations, and manages approval workflows—eliminating the need for paper-based approvals across multiple departments.

Everything in IPW Forms No Longer Exists in Paper Format

It’s great that we can tailor IPW exactly to pharmaceutical practices and configure it ourselves.

So far, we have set up forms for deviations, corrective actions, audits, supplier management, and incident reporting. Next up are change management, complaints, and OOS (Out of Specification) handling.

Significantly Less Administrative Bureaucracy

Smooth approval workflows and a clear overview of processes, deadlines, and responsibilities. Efficient task status control and follow-ups. QA no longer spends time chasing signed documents.

Centralized Supplier Management

Full overview of supplier status (approved, pending approval, in progress). Unified document management, continuous evaluation, and easy verification of initial samples for new suppliers.

Transparency

Seamless Evaluation and Reporting

Easy tracking of deviations and changes, creating KPIs and management reviews. Generation of annual PQR (Product Quality Review) and follow-up statistics for presentations.

“We now have much better visibility into process steps, and the system’s value is highly evident—across procurement, production, engineering, and QA. It also puts an end to constantly running around collecting signatures.”

Rikke Spangsberg Jørgensen, QA Specialist

ZPD A/S

The Danish-born ZPD extracts chondroitin sulfate under the highest standards to combat osteoarthritis and joint problems in the pharma, food, and feed industries. The company operates in Esbjerg and employs approximately 40 people. ZPD is Japanese-owned and part of the Zeria Group, which has over 1,800 employees worldwide.

zpd.dk

Pharmaceutical Company's Management System Goes Digital

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